MEMBERSHIP TERMS & CONDITIONS
Billing: Memberships are direct debited monthly via Ezidebit. All members are required to keep an active credit/debit card on file to be used for membership payments
Refunds: Payments will not be refunded if already processed. Memberships are non- transferrable.
Membership holds: Holds are only available for more than two weeks and less than 2 months. To request a hold, submit our online membership hold form with at least 7 days’ notice.
Notice for cancellation: Cancellations require 2 weeks notice and must be submitted via email. NB: Once a membership has been cancelled, any new memberships will be subject to price changes in accordance with the current membership rates.
Cancellation fees: No cancellation fees are applicable for our PAYG memberships as long as 2 weeks notice is given. A one-off early cancellation fee is applicable for all those who wish to cancel their contract membership before the end of the term. This fee is payable within 7 days of your cancellation confirmation and will be calculated as two months of your monthly membership billing. E.g. $381 for those on a 6 month contract or $338 for those on 12 month contract.
Payment issues: If your scheduled payment fails, EziDebit charges a $21.90 fee for every failed transaction. Unfortunately this is not something we can control, so we encourage you to please schedule your payments for a date where you expect to have funds in the account and speak with your bank or credit card company to amend any issues. Failed payments will be re-processed the following day. More than two failed payments will result in suspension of membership.
The onus is on the member to ensure they have accurate debit information on file, as well as an email address to receive communications from Wodify, EziDebit and Torian related to their account.