Membership fees are direct debited, weekly, fortnightly or 4-weekly through Wodify Payments, powered by Stripe.

If a membership payment fails, Wodify will automatically retry the charge 24, 48 and 72 hours later. A $10 failed payment fee will apply to any unsuccessful membership payment.

If the payment is still outstanding 14 days after it fails, your membership will be automatically suspended. Once the overdue amount is paid, your membership will be automatically reinstated.
 

All members must keep an active credit or debit card on file for payment processing. Instructions on how to update payment details can be found here.

Members may place their membership on temporary holds for a minimum of 14 days (2 weeks) and a maximum of 84 days (12 weeks), up to twice per calendar year. Holds are available for reasons such as holidays, injury, illness or financial hardship.

Hold requests must be submitted at least 72 hours before the start date.

During the hold period, billing will be paused and will automatically resume once the hold period ends. The membership billing date will adjust to reflect the duration of the hold.

If the hold start date is the same as the billing date, membership will be charged and the next invoice due after the hold ends will be pushed back to account for the hold period.
 

All hold requests must be submitted via the official membership hold form.

There are no lock in contracts, and we don’t charge cancellation fees. However, cancellations require 14 days’ notice and must be submitted via email to team@crossfittorian.com. Once a membership is cancelled, rejoining will be subject to the current membership pricing at the time of reactivation.

Children and teens aged 16 and under must be actively supervised by a parent or guardian at all times while in the facility. Teens aged 15 and older may be eligible to participate in regular classes with coach approval, based on maturity, experience, and skill level.

To maintain a safe, respectful, and inclusive training environment, all members are required to follow our gym rules. These guidelines are designed to ensure a positive experience for everyone, regardless of training style, experience level, or personal goals. Please take a moment to review our full list of Gym Rules before training.